Next Gen HDFC Netbanking

Building Web Banking for 56 million users across India.

HDFC Bank is one of the largest customer base for its banking services in India. With simplified navigation, a sleek and updated interaction design, the Next Gen platform is built to elevate user's banking experience.

Industries

Financial Services, Banking

Date

2019

Recognition

Financial Services, Banking

Opportunity

Body 1

Approach

Body 2

Opportunity

Body 1

Approach

Body 2

Observations

testing

Observations

testing

Discovery

Using a mood board to curated and identify the form and affordance of the gestures & object.

Discovery

Using a mood board to curated and identify the form and affordance of the gestures & object.

Focusing on three key gestures—Hitting, Covering, and Waving—the design should be crafted to clearly communicate its affordance, allowing users to intuitively adjust settings through these specific gestures. The form should naturally guide users, making it evident how each gesture interacts with the system.

How might products and interaction be designed to allow people adjust the settings through gestures?

Focus

User Testing

Testing with mockups to allow users to feel and interact with the different forms.

Using rapid prototype tools such as CNC machining and 3D printing, the form exploration was conducted to refine the design. Focusing on the affordance, I wanted to find out which forms resonate well with the test users.

User Testing

Testing with mockups to allow users to feel and interact with the different forms.

The form and size of the prototype are continuously adjusted based on testing and feedback.

Drawings for assembling the parts

The form and size of the prototype are continuously adjusted based on feedback

The original speaker design was intended for palm adjustments, but user testing showed people used their fingers. I revised the concave depth and speaker size accordingly. The scent diffuser's shape and hole arrangement was adjusted to better match the product's purpose.

The form and size of the prototype are continuously adjusted based on feedback

To make the design feasible

I sourced sensors and microcontroller kits with their functions in mind. Hands-on work with the circuit allowed me to assess technical feasibility and viability, though finding the right electronics was challenging.

To make the design feasible

Negotiating artifacts

A series of artefacts allows users to adjust their preferred settings through gestures.

testing

Hitting the lamp to increase its brightness.

When the lamp is turned on, it starts of in low-powered light settings. When lighting is insufficient, the user would be able to hit on the device to increase its brightness.

Covering the speaker to mute it.

The speaker is made easy for people to mute its volume temporarily whenever the person covers the area of sound emission.

Fanning the scent diffuser to dispense its fragrance.

With the motion of fanning, the intensity would be increased to a stronger scent, just as the person wants the scent to be more effective.